Refund Policy

1. Overview

This Refund Policy describes the circumstances under which Jostavan ("we," "our," or "us") will issue refunds for purchases made on our platform. By purchasing credits or subscribing to a paid plan, you agree to the terms of this policy.

2. Credit Purchases

2.1 Subscription Plans

Monthly subscription plans (Starter, Pro, and Scale) are billed in advance at the start of each billing cycle. If you experience a technical issue that prevents you from using your credits for an extended period, contact us within 7 days of the issue and we will review your case.

2.2 One-Time Credit Top-Ups

One-time credit top-up purchases are generally non-refundable once the credits have been added to your account. If credits were added in error or you experience a billing discrepancy, contact us within 48 hours of the transaction.

3. Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Duplicate charges: If you were charged multiple times for the same transaction.
• Technical failures: If a credited purchase failed to add credits to your account due to a platform error.
• Service outage: If an extended platform outage (more than 24 hours) prevented you from using your paid credits during your billing period.
• Billing errors: If you were charged an incorrect amount different from the displayed price at checkout.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Credits that have already been consumed by AI agent tasks, deployments, or platform operations.
• Change of mind after credits have been successfully added and partially used.
• Dissatisfaction with the quality of AI-generated code or applications (see our Terms of Service regarding AI limitations).
• Account suspensions or terminations resulting from violations of our Terms of Service.
• Free tier credits or daily allowances, which carry no monetary value.

5. How to Request a Refund

To request a refund:

• Contact us at [email protected] with your account email and transaction reference.
• Include a description of the issue and any relevant screenshots or error messages.
• Refund requests must be submitted within the timeframes specified in Section 3 above.

We will review your request within 5 business days and notify you of the outcome via email. Approved refunds will be processed to the original payment method within 10 business days.

6. Subscription Cancellations

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to your paid credits and features until the period ends. No partial refunds are provided for unused portions of a billing cycle.

7. Paystack Payment Processing

All payments are processed through Paystack. If you believe there is an issue with a payment transaction, you may also contact Paystack directly in addition to reaching out to us. Chargebacks filed without first contacting us may result in account suspension.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the revised policy.

9. Contact

For refund requests or questions about this policy, contact us at:

Email: [email protected]
Website: beta.jostavan.online